Transforming Healthcare Through Negotiation

A practical guide to success in medicine, care delivery, and the business of health

This book introduces the complete HEAR™ Approach—a groundbreaking framework built on research, real-world practice, and theory. Designed for healthcare professionals at every level, the HEAR Approach equips physicians, nurses, administrators, researchers, and executives with the tools to navigate high-stakes negotiations across medicine, care delivery, and the business of health. More than a negotiation manual, it is a transformative resource that empowers healthcare leaders to improve collaboration, reduce conflict, and ultimately deliver better patient outcomes.

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Transforming Healthcare Through Negotiation: The Field Guide

The Field Guide is the hands-on companion to the HEAR Framework

It includes practical exercises, templates, and scripts that healthcare professionals can use immediately in their daily work. Whether you are studying healthcare systems or leading within them, this guide provides case studies and tools that “meet you where you are”—helping you apply HEAR in real-world contexts. Together with Transforming Healthcare Through Negotiation, it offers both the framework and the playbook: the vision for transforming healthcare negotiations, and the practical tools to make it happen.